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Have questions about our all-in-one TMS? Need support, pricing, or a demo? Contact our team using the form or details below.
Frequently Asked Questions
Trucking.Software is a comprehensive, all-in-one Transportation Management System (TMS) designed specifically for trucking companies and freight brokerages. It integrates dispatch, operations, full accounting, payroll, compliance, payments, and more into a single, streamlined platform built by trucking industry veterans.
Our platform is ideal for small to enterprise-level trucking companies (handling TL, LTL, and/or Intermodal), owner-operators managing their back-office functions, and freight brokerages seeking an integrated operations and accounting solution.
Yes, our standard pricing is a simple monthly fee per active user login. You are only billed for active users, with payment collected upfront for the month. Users can be activated or deactivated at any time as your staffing needs change. There are no hidden fees based on the number of loads or transactions (subject to our fair use policy). Check our Pricing Section for current rates and our special introductory offer for new customers!
A user is anyone requiring their own login credentials to access the Trucking.Software platform's administrative functions (e.g., dispatchers, accountants, managers, admins). We don't charge for driver access (for mobile updates or document uploads) or customer portal logins (for shipment tracking, paying invoices, and document access) - these external users are completely free of charge.
We offer flexible month-to-month terms. You are not locked into a long-term contract. Our introductory offer provides significant savings for the initial months, after which the standard rate applies, still on a month-to-month basis.
No, we believe in transparent pricing. There are no mandatory setup fees to get started with the standard platform. Optional services may incur usage-based fees:
Payment Processing & Financial Services:
- Customer payment gateway (2.9% + $0.30 per credit card transaction)
- ACH payment processing ($0.75 per outgoing transaction)
- Fuel card program (free setup, transaction fees vary by volume)
- Employee/driver expense cards ($3 per card monthly)
- Factoring services (rates starting at 1.5% based on volume)
Premium Operations Features:
- Optimized route calculations ($0.10 per calculation)
- Real-time route adjustments based on traffic/weather ($75/month)
- Live driver location sharing ($2 per tracked vehicle monthly)
Support & Training Packages:
- Premium support with dedicated account manager ($150/month)
- On-site implementation & training ($1,500/day plus travel expenses)
- Custom data migration assistance ($85/hour)
All optional services can be added or removed as needed.
Absolutely. Our dispatch module is robust and designed to manage Truckload (TL), Less-Than-Truckload (LTL), and complex Intermodal movements seamlessly, including tracking relevant equipment like chassis and containers across different journey legs.
It's a fully integrated, double-entry accounting system. This includes Accounts Payable, Accounts Receivable, General Ledger, Journal Entries, Bank Reconciliation, Customer Payments (including online options), Bill Pay, Payroll processing (with ACH capabilities), Driver/Carrier/Owner-Operator Settlements, and comprehensive Financial Reporting.
Yes. The system simplifies managing Owner-Operators and Carriers. You can track their loads, calculate pay accurately based on various rate structures (percentage, mileage, flat rate), manage deductions and escrows, and process settlements efficiently.
Direct ELD integration capabilities depend on the provider. We are continually expanding our integrations. Automated IFTA fuel tax calculation and reporting are features we are actively developing or integrating. Please Contact Us for the most current status on specific ELD providers and IFTA features.
Yes, document management is a core feature. You can easily upload, attach, and access crucial documents (PODs, BOLs, Rate Confirmations, Invoices, Scale Tickets, etc.) directly linked to loads, customers, drivers, or equipment records.
Getting your company set up on Trucking.Software is usually quick – often within 1-3 business days for standard configuration. The timeline depends mainly on how quickly you provide necessary setup information. Complex data migration, if required, is planned separately.
Yes, all plans include access to our online knowledge base, video tutorials, and standard email/chat/phone support. We also offer optional, customized remote or on-site training packages to ensure your team gets the most out of the platform.
We can often assist with migrating key data like customer lists, vendor lists, driver/carrier profiles, and potentially basic financial opening balances. Feasibility depends on your current system's data export capabilities. Let's discuss your specific needs! Contact Us.
We provide standard support via email, phone, and in-app chat during regular business hours (e.g., Monday-Friday, 9 AM - 5 PM Eastern Time). Our support team understands the trucking industry and aims to provide timely, relevant assistance. Premium support options may be available.
Trucking.Software is a fully cloud-based (SaaS - Software as a Service) platform. This means you can access it securely from anywhere with an internet connection and a modern web browser (like Chrome, Firefox, Edge). No installation or server maintenance is required on your end.
While the core platform is web-based for comprehensive management, we may offer companion mobile apps or mobile-responsive interfaces designed for specific tasks needed by drivers or staff on the go. Please inquire about current mobile capabilities.
Data security is a top priority. We utilize industry best practices, including data encryption (in transit and at rest), secure hosting on reputable cloud infrastructure (like AWS or Google Cloud), regular backups, firewalls, and strict access controls to protect your sensitive business information. Importantly, all your data is stored in your own dedicated server and database, completely separate from all other customers, providing an additional layer of security and data isolation.
You do. Your company retains full ownership of all the data you input into Trucking.Software. Our terms of service clearly outline data ownership and our commitment to your privacy.
Your data is hosted on servers located closest to your company's geographic location, optimizing performance and reducing latency. We utilize leading cloud infrastructure providers with global data center networks, ensuring both proximity and compliance with regional security standards. While most of our infrastructure is based in the United States, we prioritize server selection based on your specific location for the best possible experience.
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